Please review our policies listed below.  There are two different sets of policies depending on types of lodging.  If you have any questions or concerns please don't hesitate to call or email the inn directly.

Thank You

Auberge Mendocino Policies

Auberge Mendocino
(formerly Rachel's Inn)
800 - 347-9252
innkeeper@aubergemendocino.com

 

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POLICIES FOR ROOMS, SUITES AND CHEZ CREMANT COTTAGE
AT Auberge Mendocino Bed and Breakfast Inn (See Below for Little River Cottage Policies)

Breakfast: A lavish breakfast is served to all guests staying at the inn.

Number of Persons: Prices are for single or double occupancy. Please add $30 for each additional person. Additional person charges are not discountable.  The price does not include Mendocino County Tax.

Deposits: A deposit of one night's rate by Visa, MasterCard or American Express is required to confirm your reservation.  Specials, packages and group accommodations must be paid in full at the time of reservation.

Change of Plans/Cancellation: If you give us at least fourteen (14) days notice of cancellation, we will refund your deposit, minus a $25 administrative fee per room. If you cancel with less than fourteen (14) days notice, you will be charged for those nights we cannot re-rent the room or cottage. A twenty-one (21) day notice is required for holidays, and for reservations of two or more rooms.  Changes to reservations are treated as cancellations.  Cancellations and changes are based on the original reservation date.

Last Minute Specials, Escape Packages and Special Event Packages:  These specials and packages are non-cancelable and non-changeable.  No refunds will be given for cancellations or changes to these reservations. 

Other Cancellation Fees and Charges:
Cancellation fees imposed by 3rd parties are the responsibility of the guest.
Massages and other spa services cancelled & rescheduled are subject the following fees:
a) cancelled less than 48 hours and more than 24 hours of the service date appointment $25;
b) cancelled less than 24 hours full charge of services; c) rescheduled less than 24 hours notice $25.
Wine Tours cancelled with at least 7 days prior notice are subject to a $25 cancellation fee per person. Within 7 days the guest is responsible for the full amount. All costs regarding the preparation or delivery of goods and services associated with specials and packages are the responsibility of the guest.

Minimum Stays: Two-night minimum on weekends, three-night minimum on holiday weekends, with the exception of Thanksgiving, which is a four-night minimum.

Arrival/ Departure: We'll be expecting you after 3 pm. Please come to the inn for greetings and orientation. As difficult as it will be to leave, the normal departure time is 11:00 AM.  Please let us know if you will be arriving later than 6 pm so we can make special arrangements to greet you.

Children: Children are welcome however we ask that they be supervised, in consideration of our neighbors.

No Smoking: We are a smoke free facility.  No smoking inside the buildings or on the wooden decks; this ensures smoke-free rooms for guests.  Smoking is not permitted anywhere on the Inn’s property.
Guest who violate this policy will incur minimum charges of $150 for cleaning and deodorizing.

Damages: The furnishings and many amenities that are an integral part of the Auberge Mendocino are all a part of the ambiance that we provide to make our guest’s stay enjoyable and comfortable. We take pride in presenting all of our guests a tasteful, clean and well maintained atmosphere and ask that you take special care in ensuring that this is preserved.  Guests will be asked to pay fair and reasonable costs incurred for damages caused by them.

Pets: Select rooms ( Riesling, Cabernet, Merlot ) are available for pets with well behaved owners.  We can only accommodate dogs.  There is a limit of 1 dog under 70 lbs per room.  A $100 refundable security / damages  deposit and non-refundable pet fee of $35 per stay is required.  Requests for pets in rooms must be made at the time of reservation.  Complete pet policies and guidelines

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POLICIES FOR LITTLE RIVER COTTAGE, Auberge Mendocino Vacation Rental

Breakfast: Vacation Rental guests staying at Little River Cottage may choose to take breakfast at the inn by prior arrangement, at an additional charge of $15 per person (advance reservations required).

Rates: Prices are for single or double occupancy. Please add $50 per night per person for occupancy of 3 to 4 persons. Additional person charges are not discountable.  Prices do not include Mendocino County Tax.

Payment: Full payment including applicable taxes, deposits and cleaning fees for Little River Cottage is due at time reservation is made.

Change of Plans/Cancellation: If you give us at least twenty-one (21) days notice of cancellation, we will give you a full refund, minus a $50 administrative fee. If you cancel with less than twenty-one (21) days notice, you will be charged for those nights we cannot re-rent the cottage. Changes to reservations are treated as cancellations. Cancellations and changes are based on the original reservation date.

Last Minute Specials, Escape Packages and Special Event Packages:  These specials and packages are non-cancelable and non-changeable.  No refunds will be given for cancellations or changes to these reservations. 

Other Cancellation Fees and Charges:
Cancellation fees imposed by 3rd parties are the responsibility of the guest.
Massages and other spa services cancelled & rescheduled are subject the following fees:
a) cancelled less than 48 hours and more than 24 hours of the service date appointment $25;
b) cancelled less than 24 hours full charge of services; c) rescheduled less than 24 hours notice $25.
Wine Tours cancelled with at least 7 days prior notice are subject to a $25 cancellation fee per person. Within 7 days the guest is responsible for the full amount. All costs regarding the preparation or delivery of goods and services associated with specials and packages are the responsibility of the guest.

Cleaning Fee / Deposit: A non-refundable cleaning fee of $50 is charged for all stays.  In addition, we require a security deposit of $150 which is fully refundable if the house is left in neat condition without damage and no smoking has taken place inside. 

Minimum Stays: Two-night minimum stay, three-night minimum on holiday weekends, with the exception of Thanksgiving, which is a four-night minimum.

Arrival/ Departure: We'll be expecting you after 3 pm. Please come to the inn for greetings and orientation. As difficult as it will be to leave, the normal departure time is 11:00 AM. Please let us know if you will be arriving later than 6 pm so we can make special arrangements to greet you.

Children: Children are welcome however we ask that they be supervised, in consideration of our neighbors.

No Smoking: We are a smoke free facility.  No smoking inside the buildings or on the wooden decks and porch; this ensures smoke-free rooms for guests.  Smoking is not permitted anywhere on the property.
Guest who violate this policy will incur minimum charges of $250 for cleaning and deodorizing.

Damages: The furnishings and many amenities that are an integral part of the Auberge Mendocino are all a part of the ambiance that we provide to make our guest’s stay enjoyable and comfortable. We take pride in presenting all of our guests a tasteful, clean and well maintained atmosphere and ask that you take special care in ensuring that this is preserved.  Guests will be asked to pay fair and reasonable costs incurred for damages caused by them.

Pets: No pets are allowed at the Little River Cottage.

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View Rooms and Rates
Photos and Descriptions

 

 

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Street Address:
8200 North Highway One
1.7 miles south of Mendocino Village

Mailing Address:
P.O. Box 134
Mendocino, CA 95460

For Information and Reservations:
800 - 347-9252
707-937-0088
innkeeper@aubergemendocino.com

Auberge Mendocino formerly Rachel's Inn